Chatty: Built for Sales
Turn every conversation into a sales opportunity
Chatty vs Gorgias
Sales vs Support
Gorgias built the support ticket system.
Chatty built the ultimate sales assistant
4.9/5
1,791 reviews
4.3/5
645 reviews
4.9/5
1,791 reviews
4.3/5
645 reviews
Join thousands stores switched to Chatty
Two different missions
Both are excellent tools, but they're built for opposite goals.
Gorgias: Built for Support
Turn every conversation into a sales opportunity
Feature-by-feature breakdown
| Feature | Chatty | Gorgias |
|---|---|---|
Primary focus What the platform optimizes for | Revenue generation | Ticket resolution |
Setup time Time to get fully operational | 5 minutes | Need support |
AI sales assistant AI that recommends products and drives purchases | ✓Built-in | Paid upgrade required |
Revenue tracking Track sales generated by conversions | ✓Full tracking | Basic revenue data |
Team collaboration Multiple agents working together | ✓Unlimited | ✓Unlimited |
Multi-channel support Email, social media, chat integration | ✓Facebook, Instagram, WhatsApp, Email | ✓All major channels |
Product catalog integration AI knowledge of your products | ✓Automatic sync | Manual setup |
Free plan Cost to get started | ✓Forever free | ✗Trial only |
Starting price Optimized for mobile commerce | $0 | From $10/month (additional charges on tickets and automations) |
Mobile experience Minimum monthly cost | ✓Mobile-first design | Desktop-optimized |
Pricing comparison
Chatty
Free to get started
Value-based pricing: Pay for results, not features
- AI sales assistant included
- Unlimited conversations
- Product catalog integration
- Revenue attribution
- Mobile app included
- 5-minute setup
Gorgias
$10 minium per month
Feature-based pricing: Pay for platform access and features
- 50 tickets/month ($0.40/overage ticket cost)
- No built-in AI Agent automation $1.00/per resolved conversation
- Help center with unlimited articles
- Omnichannel
- Integrations
Why merchants are choosing Chatty
The switch that saved $3,500 annually
With Gorgias, we kept getting hit with surprise charges – extra fees for AI, tickets & advanced features. I spent more time managing costs than customers.
Chatty gives me everything for one price. $99/month. Period.
Product manager •
Need help choosing the right solution?
Talk to our team about your specific needs. We’ll help you figure out if Chatty is the right fit for your business.
Which tool is for which business?
Both are excellent tools, but they’re doing good in different terms
Choose Chatty if you want to:
(Select all that fit yours)
- Increase sales through chat
- Recover abandoned shopping carts automatically
- Get intelligent product recommendations
- Start with zero upfront cost
- Set up and start selling in 5 minutes
- Focus on revenue growth over support efficiency
- Have AI handle support 24/7
- Optimize mobile commerce experience
Choose Gorgias if you want to:
(Select all that fit yours)
- Manage large support team workflows
- Handle complex customer service processes
- Integrate with extensive third-party tools
- Centralize support tickets from all channels
- Access enterprise-grade reporting
- Scale sophisticated helpdesk operations
- Customize advanced automation rules
- Professional onboarding and training
Switching from Gorgias – FAQ
Yes, you can run both side by side. Chatty handles AI sales conversations and product recommendations on your storefront, while Gorgias manages support tickets in the back office. Most Shopify merchants find Chatty alone covers their needs without the extra helpdesk overhead.
Based on average usage, merchants save around $3,500+ per year. Chatty starts free and caps at $99/month — no per-ticket overages, no surprise AI fees. Gorgias starts at $10/month but quickly scales with ticket volume and add-ons.
For eCommerce, yes — Chatty’s AI sales agent generates revenue, Gorgias’s helpdesk just resolves tickets. Most stores discover they were paying for enterprise support features they never used. If you run a large multi-channel support operation, Gorgias may still fit; for everyone else, Chatty does the job.
Ready to turn support into sales?
Start with our free plan and see how sales-focused AI compares to support-focused tools.
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