Your customers choose how they reach you
Let customers connect through their preferred channels – whether that's live chat on your website, email, Facebook Messenger, or Instagram.
Omnichannel
Customers choose their channels
Be everywhere they are – without being everywhere yourself
How Chatty omnichannel works
You manage everything in one place
No more jumping between platform and missing messages. All customer conversations flow into your unified inbox.
No platform switching. No missed messages.
Just seamless communication.
Email
Meet customers in their email inbox
Receive and respond to customer emails directly in Chatty.
Connect your business email to ensure no questions slip through the cracks.
Email forwarding
From small teams to large enterprises, our platform grows with your business.
Continue as email
Allow customers keep conversations from live chat going by email.
Custom signatures
Give each agent a personalized sign-off with their name, role, and contact info.
Social
Respond to Messenger & Instagram messages directly
Receive and respond to Facebook Messenger & Instagram directly in Chatty.
Connect your social pages to ensure no questions slip through the cracks.
Seamless experience
Customers never know you're responding from Chatty.
Page management
Connect multiple Facebook & Instagram pages to one Chatty account.
Customer context
See customers' Facebook profile information in conversation.
Stats
63% of customer
prefer businesses that offer support on their favorite channels
89%
in customer engagement when offering multiple contact methods
3.5%
customer satisfaction scores for businesses with omnichannel support
Ready to transform how you connect with customers?
Try Chatty free for 14 days and experience the power of an AI-first chat platform built for eCommerce sales