Chatty: Built for Sales
Turn every conversation into a sales opportunity
Chatty vs Shopify Inbox
Shopify Inbox is free.
Chatty makes you money (and pays for itself)
4.9/5
1,791 reviews
4.7/5
5,380 reviews
4.9/5
1,791 reviews
4.7/5
5,380 reviews
Join thousands stores switched to Chatty
Two different missions
Both are excellent tools, but they’re built for opposite goals.
Shopify Inbox: Free for all
Good enough to answer questions. Not built to grow sales.
Feature-by-feature breakdown
| Feature | Chatty | Shopify Inbox |
|---|---|---|
Primary focus What the platform optimizes for | Sales & revenue | Basic support |
Setup time Time to get fully operational | 5 minutes | 5 minutes |
AI sales assistant AI that recommends products and drives purchases | ✓Built-in | ✗None |
Revenue tracking Track sales generated by conversions | ✓Full tracking | ✗None |
Team collaboration Multiple agents working together | ✓Unlimited | ✗None |
Multi-channel support Email, social media, chat integration | ✓Facebook, Instagram, WhatsApp, Email | Facebook & Instagram DMs only |
Product catalog integration AI knowledge of your products | ✓Automatic sync | ✗None |
Free plan Cost to get started | ✓Forever free | ✓Forever free |
Starting price Optimized for mobile commerce | $0 | $0 |
Mobile experience Minimum monthly cost | ✓Mobile-first design | iOS/Android app |
Pricing comparison
Chatty
Free to get started
Free to get started AI sales assistant included
- AI sales assistant included
- Unlimited conversations
- Product catalog integration
- Revenue attribution
- Mobile app included
- 5-minute setup
Shopify Inbox
Free
Free, included with all Shopify plans
- Basic suggested replies
- Facebook + Instagram DMs only
- No analytics or revenue tracking
- No proactive engagement
- No team features
- No upgrade path
The real cost of “Free” Shopify Inbox
Free doesn’t mean it’s not costing you
Every unanswered question, every passive browser, every cart abandoned without a nudge.
Shopify Inbox can’t act on any of them.
The cost isn’t your subscription. It’s the revenue you’re leaving on the table.
Chatty Product Strategist
Need help choosing the right solution?
Talk to our team about your specific needs. We’ll help you figure out if Chatty is the right fit for your business.
Which tool is for which business?
Both are excellent tools, but they’re doing good in different terms
Choose Chatty if you want to:
(Select all that fit yours)
- Turn conversations into revenue, not just replies
- Proactively engage browsers before they bounce
- Let AI recommend the right products automatically
- Scale without hiring more support staff
Choose Shopify Inbox if you want to:
(Select all that fit yours)
- You’re just getting started and need basic chat
- Your total traffic and conversations is very low (< 10 chats/week)
- You have a very simple product catalog with a few products
- You want zero setup and zero cost
Switching from Shopify Inbox – FAQ
Chatty has a forever-free plan that includes the AI assistant, product catalog sync, and unlimited conversations. Paid plans unlock advanced analytics and automations. Most merchants start free and upgrade only when revenue justifies it.
Shopify Inbox is native to Shopify Admin, simple workflow. But Chatty’s dashboard is just as simple, and the tradeoff is gaining AI, proactive engagement, and revenue tracking you don’t have today.
Ready to turn support into sales?
Start with our free plan and see how sales-focused AI compares to support-focused tools.
No risk. No credit card required.